Shipping PolicyShipping Policy

We dispatch on business days. Orders placed on a Sunday or public holiday go out the next business day.

You can order a product marked Pre-order now, and it arrives in 7–12 days on average. If your order also has items in stock, we ship everything together when the pre-order items arrive.

Pre-orders are paid in full upfront by bank transfer to our Bank Alfalah account, from any bank or your JazzCash / Easypaisa app. Cash on delivery isn't available for them. A paid pre-order can't be cancelled.

We deliver all across Pakistan. In working days, counted from dispatch:

Major cities

Lahore, Karachi, Islamabad and Rawalpindi: 1–2 working days.

Everywhere else

Other cities and remote areas: 3–5 working days.

Courier delays, weather and holidays can occasionally slow a delivery down.

Free on every order, all across Pakistan. No conditions. No minimums. No hidden charges.

Once your order ships, we email your tracking number to the address you gave at checkout.

Allow a few hours after dispatch for tracking to go live. Your order confirmation comes by email.

Pay in whichever way suits you: cash on delivery, or a bank transfer to our Bank Alfalah account from any bank or your JazzCash / Easypaisa app.

• Cash on delivery
• Bank transfer
• JazzCash
• Easypaisa

Cash on delivery takes an advance of 20% of the order total, sent to our Bank Alfalah account just like a transfer, from any bank or your JazzCash / Easypaisa app. The rest you pay in cash when your order arrives. Cash on delivery adds 4% WHT and sales tax to the order total. Cash on delivery orders are dispatched once the advance is confirmed. Cancel before dispatch and we refund your advance.

The account details, for a transfer or the advance, appear at checkout and on your order confirmation screen. Need them again? Message us on WhatsApp. Transfer orders are dispatched once the full payment is confirmed.

Wrong address

Tell us before dispatch and we'll fix it. Once it ships, we can't guarantee a change. We aren't responsible for parcels lost because of a wrong address given at checkout.

Damaged in transit

Report it within 48 hours of delivery, with photos or video. We resolve it under our Refund Policy.

Questions about a shipment? Message us with your order number.