Policy · Refunds
Refund Policy
Our code doesn't end at checkout. If something isn't right, we make it right. Here's exactly how.
Last updated13 October 2026
We stand behind every order. No exceptions.
At a glance
- To return an unused item, from delivery
- 14 days
- To report a damaged or defective item
- 48 hours
- Return shipping for damaged or defective items
- On us
Cancellations
Changed your mind? Cancel any time before we dispatch your order, and if you paid a cash on delivery advance, we refund it. Once it ships, it can't be cancelled.
Pre-orders are the exception: a pre-order can't be cancelled once it's paid. If it arrives damaged or defective, it's covered below, like any order.
Message us right away and we'll handle it.
Returns
Return an item within 14 days of delivery, as long as it meets every condition below.
- Unused, in the condition you received it.
- In its original packaging, with all accessories and contents.
- Seals unbroken on sealed products.
- With proof of purchase: your order number.
Sale items follow the same rules. After 14 days, we can't accept a return.
Changed your mind? Then the return shipping is yours to pay. Use a trackable method: we aren't responsible for returns lost in transit.
Damaged or defective
Report within 48 hours
Message us within 48 hours of delivery, with your order number and photos or video of the problem.
Return shipping on us
We tell you how to send it back, and we cover the return shipping.
Refund or replacement
After inspection, you get a full refund or a replacement, depending on the product.
Exchanges are only for damaged or defective items. For faults that show up later, see our Warranty page.
Refunds
Once your return arrives, we inspect it and tell you whether your refund is approved or rejected.
Approved refunds are paid by bank transfer, JazzCash or Easypaisa, cash on delivery orders included.
Start a return
Message us with your order number and tell us what's wrong: WhatsApp +92 321 5990965 or email rehbillabs@gmail.com.
We respond. We resolve. That's the REHBIL LABS standard.
We are not like them. We were never meant to be.
Questions?
Ask us anything
Message us on WhatsApp or send us an email. We're happy to help.